質問・回答

2025/10/10 18:54

回答募集 7,000 Rakuten Points Not Received

Hello, I purchased a Rakuten SIM on July 27, 2025. I was informed that I would receive 7,000 Rakuten points after two months, but I have not received any points yet. I have checked the Rakuten Link app and my email but found no notification. Could you please check my account and let me know what I should do?

Thank you!

1 件の回答 (新着順)
mystic
2025/10/10 21:43

Please check the following page again.
https://network.mobile.rakuten.co.jp/campaign/new-application/

The important points are as follows:
-Entry required
-First-time applicants only
-Requires use of Rakuten Link
-Points must be received

If this does not resolve the issue, please call the number below.

0800-805-0805
Business hour : 9:00-5:00pm