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質問・回答

2024/06/18 09:04

回答募集 Contract Cancellation and Cash Payment

I am writing to inquire about the process of cancelling my mobile contract in person at one of your stores. As I am planning to leave Japan shortly, I need to ensure that all services are terminated before my departure. I understand from your cancellation policy that any final payments are typically processed through bank transactions in the following month. However, my bank account will be closed by the time of cancellation.

Therefore, I would like to know, there is the possibility of making the final payment in cash at the time of contract termination at one of your stores?

1 件の回答 (新着順)
mystic
2024/06/18 09:17

Unfortunately, payment cannot be completed at Rakuten Mobile stores.
Instead, if you switch to paying by credit card, it won't be a problem even if you lose your bank account.
You can change your payment method using the my Rakuten Mobile app.