質問・回答

Please see the page below.

https://network.mobile.rakuten.co.jp/support/inquiry/

English Support
0800-805-0805
Business hour : 9:00-5:00pm
（open 365 days）

• Inquiries regarding contract details and claims should be made by the contract holder themselves. For anyone else, please review the information here* prior to making inquiries.
• The conversation might take place as a three-way call with you, our customer service staff, and the phone interpreter. (An interpretation is free of charge)
• Please note that we can only respond to inquiries in Japanese.

*https://network.mobile.rakuten.co.jp/faq/detail/10000774/