I canceled my Rakuten chip in 30 July 2026, left Japan ans moved to my country and Rakuten is still charging me by using my credit card. I did all the request to cancel correctly.
Very bad customer service for a Japanese standard. There is no e-mail to write to, the chat bot just speak Japanese and you can call the company HOWEVER you have to speak Japanese as a native since they do not have an English customer support. If the company cannot provide a customer support in English why offer a service to foreigners who lived in Japan? Just to take your money.
What can I do? I went to all cancel process and I am still paying the ******* bill.
ミュートしたユーザーの投稿です。
投稿を表示How about contacting your credit card company, stating that there is a charge you do not accept, and asking them to investigate your contract status with Rakuten Mobile?