I apologize that the telephone number 050-5434-4633 does not support foreign languages.
If you call 0800-805-0805, you will receive assistance in English. Business hours are 9:00-17:00(Japan Time), open all year round.
However, phone numbers starting with 0800 may not be able to be called from overseas.
Its okay but could you help me answer my concern. So like the other post that is deleted. I got a unpaid fees that I'm unaware of 2,600 yen. I can't pay it because there's no way for me to pay it since I'm unable to get the postcard payment slip and I cant pay through credit card since I deleted the account already. Will this unpaid fees stop me from entering Japan. And how much would this 2,600 yen increased over time if I come back to Japan next year thank you. I just wanted to pay the fees but Rakuten is giving me a hard time to do so. I didn't know there would be this fees because I already asked the Rakuten employee in Nagoya and she said that I dont have to worry since I already paid all the remaining fees and I can safely cancel and delete my rakuten account.
I asked your question via Rakuten Mobile chat. Here is the operator's response:
"We apologize for the delay in providing you with information. We are continuing to check on this matter, so please wait for a little while longer."
If I hear back from the operator, I will transcribe it here.
The operator responded as follows:
"We are unable to speak to you in English on 050-5434-4633, but your representative can assist you.
I can't log in to my account over the phone, and 0800-805-0805 can't be called from overseas. Please explain your situation and let us know if there is anything we can do to help."
(In Japanese:
「050-5434-4633は英語対応ができかねるものとなりますが、代理人様での対応が可能でございます。
電話窓口にてアカウントにログインができない・0800-805-0805は海外から掛けられない。ご事情をご説明いただき、対応できることが無いかご相談いただきたく存じます。」)
It is possible to ask someone nearby who can speak Japanese to ask questions on your behalf. How about this method?
